Remote Technical Support Specialist: SQL & Systems Expert

Relativity; Huntsville (AL); On-site; USD 54,000 - 80,000; Full time

Benefits offered by this job

Annual performance bonus

Long-term incentives

Job summary

Relativity is seeking a Technical Support Specialist in Huntsville, Alabama to provide critical support, diagnosing software and network issues while ensuring excellent customer service. This role requires understanding complex technical issues, maintaining records in Salesforce, and the ability to work night shifts.

The position offers a salary range of $54,000 - $80,000, based on qualifications and experience. A commitment to core company values and strong SQL skills are essential.

Qualifications

• Provide technical support by diagnosing and troubleshooting software and networked systems.
• Maintain tickets and records in Salesforce accurately.
• Meet identified customer service tech support metrics.

Responsibilities

• Respond to customer questions and issues daily.
• Create, resolve, and maintain service tickets.
• Collaborate with senior team members to troubleshoot incidents.

Skills

Customer support experience

Experience troubleshooting complex issues

SQL and Windows platform experience

Direct experience supporting customers via phone and email

Job description

Relativity is seeking a Technical Support Specialist in Huntsville, Alabama to provide critical support, diagnosing software and network issues while ensuring excellent customer service. This role requires understanding complex technical issues, maintaining records in Salesforce, and the ability to work night shifts.

The position offers a salary range of $54,000 - $80,000, based on qualifications and experience. A commitment to core company values and strong SQL skills are essential.