Remote Tech Support Specialist - SQL & Systems Expert

Relativity; Portland (ME); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity in Portland, Maine is looking for a Technical Support Specialist to provide support to both technical and non-technical customers. The role involves diagnosing and troubleshooting software and networked systems, with an emphasis on customer service and maintaining accurate records in Salesforce.

Candidates must be U.S. citizens and capable of obtaining a Public Trust clearance. The expected salary range is $54,000 to $80,000, depending on experience. This position offers the opportunity for career growth in a supportive environment.

Qualifications

• Must be a U.S. citizen due to contract requirements.
• Must obtain a Public Trust clearance.
• Demonstrate initiative to learn new skills, especially SQL.

Responsibilities

• Diagnose and troubleshoot complex software and networked systems.
• Maintain accurate records of activities in Salesforce.
• Respond to customer inquiries within identified service level agreements.

Skills

Customer support experience

Direct experience supporting customers

Experience troubleshooting complex issues

SQL experience

Windows platform experience

Job description

Relativity in Portland, Maine is looking for a Technical Support Specialist to provide support to both technical and non-technical customers. The role involves diagnosing and troubleshooting software and networked systems, with an emphasis on customer service and maintaining accurate records in Salesforce.

Candidates must be U.S. citizens and capable of obtaining a Public Trust clearance. The expected salary range is $54,000 to $80,000, depending on experience. This position offers the opportunity for career growth in a supportive environment.