Remote Technical Support Specialist (SQL & Network)

Relativity; Wisconsin; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist in Wisconsin to diagnose, troubleshoot, and resolve complex software and networked system issues for a mix of technical and non-technical customers. The role involves frequent phone and email interactions, maintaining Salesforce records, and escalating tickets as needed.

Shifts include a 4x10-hour schedule, with a compensation differential for certain hours, and a requirement for U.S. citizenship and Public Trust clearance.

Qualifications

• Experience providing technical support to customers.
• Ability to diagnose and troubleshoot complex software and networked systems.
• Familiarity with SQL and Windows platforms.

Responsibilities

• Use SQL tools to run basic queries and assist customers.
• Respond to customer questions and work requests daily.
• Develop product knowledge and share with customers.
• Collaborate with senior team members to resolve incidents.
• Maintain accurate tickets and documentation in Salesforce.

Skills

Customer support

Customer focus

Phone & email support

Troubleshooting

SQL

Windows

Travel 10%

Job description

Relativity is seeking a Technical Support Specialist in Wisconsin to diagnose, troubleshoot, and resolve complex software and networked system issues for a mix of technical and non-technical customers. The role involves frequent phone and email interactions, maintaining Salesforce records, and escalating tickets as needed.

Shifts include a 4x10-hour schedule, with a compensation differential for certain hours, and a requirement for U.S. citizenship and Public Trust clearance.