Remote Technical Support Specialist: SQL & Network Helpdesk

Relativity; Idaho; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist in Idaho to diagnose, troubleshoot, and resolve complex software and networked issues. You will manage tickets in Salesforce, respond to customers by phone and email, and build product expertise to assist customers effectively.

The role requires working a 4x10-hour shift schedule (Sat, Sun, Tue, Wed) CST with potential on-call duties and a requirement to obtain Public Trust clearance for RelativityOne Government.

Qualifications

• Experience providing technical customer support across diverse user bases.
• Ability to diagnose and troubleshoot complex software or networked systems.
• Solid knowledge of SQL, Windows, and basic server concepts.

Responsibilities

• Create, resolve, and maintain support tickets in a timely manner.
• Respond to customer questions and work requests daily via phone and email.
• Develop product expertise and share knowledge with customers; collaborate with senior team members to resolve incidents.

Skills

SQL

Windows

Customer support

Troubleshooting

Phone & email communication

Travel 10%

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist in Idaho to diagnose, troubleshoot, and resolve complex software and networked issues. You will manage tickets in Salesforce, respond to customers by phone and email, and build product expertise to assist customers effectively.

The role requires working a 4x10-hour shift schedule (Sat, Sun, Tue, Wed) CST with potential on-call duties and a requirement to obtain Public Trust clearance for RelativityOne Government.