Remote Technical Support Specialist | SQL & Windows

Relativity; Louisville (KY); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity seeks a Technical Support Specialist to diagnose, troubleshoot, and resolve issues for a mix of technical and non-technical customers. You will maintain tickets in Salesforce and collaborate with cross-functional teams to ensure timely, high-quality service.

Hybrid/Remote schedule with a 9-hour shift (7am–7pm Central). U.S. citizenship and Public Trust clearance are required; occasional travel may be needed.

Qualifications

• Experience in customer support and ticket handling.
• Familiarity with SQL queries and Windows platforms.
• Strong communication and problem-solving abilities.

Responsibilities

• Diagnose, troubleshoot, and resolve issues for a mix of customers.
• Create, manage, and escalate tickets in Salesforce with accurate records.
• Collaborate with cross-functional teams to deliver quality service.

Skills

Customer support

SQL

Windows

Troubleshooting

Communication

Salesforce

Documentation

Job description

Relativity seeks a Technical Support Specialist to diagnose, troubleshoot, and resolve issues for a mix of technical and non-technical customers. You will maintain tickets in Salesforce and collaborate with cross-functional teams to ensure timely, high-quality service.

Hybrid/Remote schedule with a 9-hour shift (7am–7pm Central). U.S. citizenship and Public Trust clearance are required; occasional travel may be needed.