Remote Technical Support Specialist – Medical Devices

BDX; United States; A distancia; USD 73.000 - 111.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Waters is seeking a Customer Remote Support Agent to deliver advanced troubleshooting for Waters Biosciences instrumentation. Responsibilities include remote diagnostics via phone, email, or chat, collaborating with customers to ensure reliable operation, and escalating complex issues per process.

The role requires strong communication, server/networking know-how, and the ability to work independently. Occasional travel may be required for training and team meetings.

Formación

• Bachelor’s degree in Electronics/Mechanical/Computers/Biomedical Engineering required.
• Minimum 2 years service experience in troubleshooting and repair of medical devices/electronic and electro-mechanical devices.
• Experience with medical devices and equipment; PC/software/LIS/LIMS a plus.

Responsabilidades

• Provide remote troubleshooting and technical support for Waters Biosciences Division instrumentation via phone, email, chat, or online diagnostic tools.
• Deliver high-quality assistance ensuring equipment operates reliably and professionally.
• Document activities and escalate issues per procedures to ensure timely resolution.

Conocimientos

Troubleshooting

Customer service

Networking

Software installations

Communication

Educación

Bachelor’s Degree in Electronics/ Mechanical/ Computers/ Biomedical Engineering

Herramientas

LIS/LIMS

Networking

PC software

Descripción del empleo

Waters is seeking a Customer Remote Support Agent to deliver advanced troubleshooting for Waters Biosciences instrumentation. Responsibilities include remote diagnostics via phone, email, or chat, collaborating with customers to ensure reliable operation, and escalating complex issues per process.

The role requires strong communication, server/networking know-how, and the ability to work independently. Occasional travel may be required for training and team meetings.