Remote Technical Support Specialist - Internet Services

Teleperformance USA; Gretna (NE); Remoto; USD 42.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401(K) plan

Life insurance

Descrizione del lavoro

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound/outbound inquiries and delivering exemplary customer experiences in a high-velocity environment.

The role emphasizes fast, effective problem-solving for internet services and devices, with required eligibility to work in the United States and a focus on customer-first service while adhering to TP policies.

Competenze

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer systems.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Mansioni

• Provide front line, first level, technical assistance for consumers.
• Supporting Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast paced, customer facing environment.
• Troubleshooting and issue resolution with client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to client specific high speed internet services and/or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in-scope support for internet service and connectivity related issues pertaining to OS, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and TP policies.

Conoscenze

Communication skills

Desktop computer

Troubleshooting

Independent & multitask

Formazione

HS Diploma or equivalent

Descrizione del lavoro

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound/outbound inquiries and delivering exemplary customer experiences in a high-velocity environment.

The role emphasizes fast, effective problem-solving for internet services and devices, with required eligibility to work in the United States and a focus on customer-first service while adhering to TP policies.