Remote Technical Support Specialist

Teleperformance USA; Augusta (ME); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401K plans

Employee assistance programs

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be the first point of contact for clients, delivering fast, professional assistance for internet services and devices.

You will troubleshoot, triage, and resolve technical issues in a high-velocity, remote work environment while upholding TP's service standards and commitment to a positive customer experience.

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Supporting Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems, within a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.

Skills

Customer service

Technical support

Communication

Problem solving

Multitasking

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to be the first point of contact for clients, delivering fast, professional assistance for internet services and devices.

You will troubleshoot, triage, and resolve technical issues in a high-velocity, remote work environment while upholding TP's service standards and commitment to a positive customer experience.