Remote Technical Support Specialist

Teleperformance USA; Oklahoma; À distance; USD 35 000 - 55 000; Plein temps

Résumé du poste

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

The role emphasizes front-line technical assistance for consumers, troubleshooting, and delivering high-quality service while adhering to TP policies.

Qualifications

• Over 18 years of age
• HS Diploma or equivalent
• Comfort with desktop computer system
• Proven oral and written communication skills
• Familiarity with PCs, OS, software and terminology
• Problem solving and multitasking abilities

Responsabilités

• Provide frontline, first-level technical assistance for consumers
• Support client high-speed internet services delivering an exceptional customer experience
• Resolve technical problems in a fast-paced, customer-facing environment
• Troubleshooting and issue resolution for client service and device-specific issues
• Assist clients with internet service and device troubleshooting, triage, and resolution techniques
• Deliver in-scope support for internet connectivity issues related to OS, PC, and browser configuration
• Demonstrate advanced product knowledge and the ability to solve customer issues
• Resolve customer issues on the first call where possible
• Open and manage the trouble ticket system for user issues, data network, OS issues
• Be patient, courteous and friendly with customers at all times
• Demonstrate a positive attitude and timely problem solving
• Adhere to work schedules and TP policies

Connaissances

Customer service

Technical support

Troubleshooting

Communication

Multi-tasking

Formation

HS Diploma

Description du poste

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

The role emphasizes front-line technical assistance for consumers, troubleshooting, and delivering high-quality service while adhering to TP policies.