Remote Technical Support Specialist II (MedTech ES 1.1x)

BD; Massachusetts; On-site; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical

Health

Dental

401k

Job summary

BD, a leading global medical technology company, seeks a Technical Support Specialist 2 to resolve complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting. You will collaborate with ES 1.1x upgrade teams and maintain knowledge of BD products and hospital IT environments.

Responsibilities include documenting case notes, providing progress updates, and working with field service and cross-functional teams while adhering to regulatory requirements

Qualifications

• Bachelor's degree or 3+ years of equivalent experience in a technical field.
• Strong SQL data analysis and reporting capabilities are required.
• Experience with hospital IT environments is a plus.

Responsibilities

• Answer inbound calls, callbacks, and escalations on the 1.1x channel.
• Document case notes with high data quality in Salesforce.
• Provide progress updates and ensure customer needs are met.
• Collaborate with ES upgrade teams and field service for timely remediation.
• Maintain and expand knowledge of BD products and regulatory requirements.

Skills

Customer service

Communication

Team collaboration

Education

Bachelor's degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience

Tools

Microsoft SQL

SSIS

SQL Reporting Services

Windows Server

IIS

VMware

XML

Job description

BD, a leading global medical technology company, seeks a Technical Support Specialist 2 to resolve complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting. You will collaborate with ES 1.1x upgrade teams and maintain knowledge of BD products and hospital IT environments.

Responsibilities include documenting case notes, providing progress updates, and working with field service and cross-functional teams while adhering to regulatory requirements