Remote Technical Support Specialist (ES 1.1x)

BD; Lake Michigan Beach (MI); Remote; USD 44,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is a leading global medical technology company seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues and support ES 1.1x upgrades. The role focuses on cross-functional collaboration, regulatory adherence, and thorough case documentation.

Remote work from home is possible, with on-site collaboration expectations for certain roles; BD emphasizes total rewards and ongoing skill development across IT and healthcare environments.

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
• SSIS (SQL Job) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking topology, terminology, commands.
• IIS and Web Application Administration.
• Group Policies Terminology and Administration.
• VMware Terminology and Administration.
• Application Installation and Troubleshooting.
• Ports (Networking/OS).
• Understanding of XML language (1+ years).
• Ability to review application and OS logs (2+ years).

Responsibilities

• Collaborate with ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Maintain and expand knowledge of ES 1.1x for troubleshooting and support.
• Customer Service Support.
• Service Orientation, Initiative, & Quality.
• Handle inbound calls, callbacks, and escalations on the 1.1x Channel.
• Use appropriate phone/email communication for readers and purposes.
• Provide progress updates to customers and seek feedback.
• Demonstrate understanding of Customer Education (clinical and technical).
• Display a positive attitude toward work, colleagues, customers, and policies.
• Review and learn from feedback to improve performance.
• Understand how BD products integrate with hospital workflow.

Education

Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience

Tools

Microsoft SQL

SSIS

SQL Reporting Services

Windows Server

VMware

IIS

Group Policies

XML

Networking

Application Installation and Troubleshooting

Ports

Review logs

Job description

BD is a leading global medical technology company seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues and support ES 1.1x upgrades. The role focuses on cross-functional collaboration, regulatory adherence, and thorough case documentation.

Remote work from home is possible, with on-site collaboration expectations for certain roles; BD emphasizes total rewards and ongoing skill development across IT and healthcare environments.