Remote Technical Support Specialist II

Retail Imaging Management Group; Washington (District of Columbia); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with company match (6+

Six months of service eligibility

Job summary

Retail Imaging Management Group is seeking a full-time remote technical support agent. You will handle customer calls, troubleshoot password issues, printer settings, software configurations, and connectivity across supported systems. The role requires at least one year in a busy help desk or call center and strong communication skills.

Applicants must reside in the contiguous United States. Eight-hour shifts fall within Pacific time operating hours, and you will document work in the ticketing

Qualifications

• A high school diploma or GED.
• At least one year of technical support experience in a call center or busy help desk.
• Familiarity with ticketing systems used to track and manage customer issues.
• Clear verbal and written communication and strong customer service skills.
• Comfort navigating multiple systems while assisting customers.
• Diligence: provide accurate support and document work carefully.
• Accountability: take ownership and communicate honestly.
• Agility: adapt to changing priorities and learn new systems.
• Reliable attendance and a quiet workspace for calls.
• Availability to work full-time, eight-hour shifts.

Responsibilities

• Answer inbound calls, assess customer needs, and troubleshoot password issues, printer TCP/IP settings, software configurations and hardware or software connectivity.
• Document interactions, troubleshooting steps, and resolutions in the designated ticketing system promptly and accurately.
• Monitor and follow up on open tickets to meet SLAs.
• Coordinate with teammates and make outbound calls as needed to move issues toward resolution.
• Protect sensitive customer information and follow company security procedures.

Skills

Customer service

Technical support

Clear communication

Multitasking

Ownership & accountability

Education

High school diploma or GED

Tools

Ticketing systems

Job description

Retail Imaging Management Group is seeking a full-time remote technical support agent. You will handle customer calls, troubleshoot password issues, printer settings, software configurations, and connectivity across supported systems. The role requires at least one year in a busy help desk or call center and strong communication skills.

Applicants must reside in the contiguous United States. Eight-hour shifts fall within Pacific time operating hours, and you will document work in the ticketing