Remote Inkjet Printer Support Specialist I

Canon Information Technology Services, Inc.; Louisiana; Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Remote work style

Various scheduling options

Paid orientation and training

Benefits (medical, vision, dental, lif

e insurance, and disability)

Company-paid holidays

Paid time off: personal, vacation, and

sick time)

401(k) with company match

Employee assistance program

Tuition reimbursement

Employee discounts

Pay differentials

Job summary

Canon Information Technology Services, Inc. seeks a remote Technical Printer Support Representative I to deliver professional technical support to Canon customers by phone. You will analyze complex issues, troubleshoot, and advise on solutions while documenting interactions in our systems.

You will work in a fully remote environment with flexible scheduling options, paid orientation, and a benefits package including medical, vision, dental, life insurance, and a 401(k) plan with company match.

Qualifications

• High school diploma or equivalent.
• Previous customer service or call center experience.
• Knowledge of PC operating systems such as Windows and/or MAC.
• Intermediate to advanced level skills with internet navigation, instant messenger tools, and email.
• Keyboarding and MS Office proficiency.
• Ability to work independently and manage time effectively.
• Strong communicator with active listening skills and proficiency in English.
• Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment.
• Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time.
• Dependable, punctual, and consistent attendance is a must for this position.
• A reliable high-speed internet connection and a workspace free from noise and distractions.
• This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia.

Responsibilities

• Provide positive and professional technical support to Canon customers via phone.
• Analyze complex issues to answer questions, troubleshoot, and advise on solutions.
• Promptly identify, research, and resolve customer inquiries using available software and network tools.
• Interact with customers and team members to expedite call resolution.
• Make prompt, accurate business decisions that benefit both business and customer.
• Document interactions and resolutions in our applications.
• Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website.

Skills

Customer service

Windows

MacOS

Internet navigation

Instant messenger

Email

Keyboarding

MS Office

English proficiency

Independent work

Multitasking

Punctual attendance

High-speed internet

Education

High school diploma or equivalent

Job description

Canon Information Technology Services, Inc. seeks a remote Technical Printer Support Representative I to deliver professional technical support to Canon customers by phone. You will analyze complex issues, troubleshoot, and advise on solutions while documenting interactions in our systems.

You will work in a fully remote environment with flexible scheduling options, paid orientation, and a benefits package including medical, vision, dental, life insurance, and a 401(k) plan with company match.