Desktop Engineer (2nd Shift) — IT Troubleshooter & Imaging Expert

Software Technology, Inc.

Newark (NJ)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Software Technology, Inc. is seeking a qualified Desktop Engineer for our 2nd shift on a 24/7 team to troubleshoot computer issues and support customers in person, by phone, email, and remote access tools.

You will install hardware and software on workstations, manage Windows Active Directory and Exchange, handle LAN/WAN and printer systems, and coordinate with vendors. A college degree or 4–6 years’ experience is required, with strong customer service and communication skills.

Qualifications

College degree and/or 4-6 years' experience.
Experience with Windows Active Directory & Office 365.
Experience troubleshooting network issues in large office setups.
Experience supporting and troubleshooting printer systems.
Strong customer service and communication skills.
Experience with a scripting language preferred.
Ability to work Saturdays and certain Holidays.
Basic understanding of ITIL foundation processes.

Responsibilities

Support and troubleshoot hardware and software problems for desktops and laptops, including remote problem solving.
Install hardware and software on workstations.
Set up and maintain network and telecommunications systems.
Troubleshoot LAN, server, wi-fi and connectivity issues.
Utilize ticketing system when necessary.
Manage Windows Active Directory and Exchange.
Re-image computers, perform data migrations and restorations.
Work closely with other IT employees on system maintenance and configuration projects.
Maintain accurate asset management records.
Work with vendors and manufacturers on repair and maintenance of IT equipment.