IT Technician II — Onsite & Remote Support Pro

Itsasap; Seattle (WA); Hybrid; USD 43,000 - 51,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Disability Coverage

Paid Time Off (15+ days)

Maternity/Paternity Leave

Paid US Holidays

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certification

Job summary

Intelligent Technical Solutions is seeking a Technician II to provide both onsite and remote IT support. You will resolve OS, printer, and application issues, assist with server and network problems, and participate in after-hours coverage.

The role emphasizes strong customer service, problem-solving, and attention to detail within a dynamic IT team. The candidate should have at least two years in Helpdesk or similar roles, with experience in Office 365, Active Directory, and MSP environments,

Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with MSPs is highly desirable.
• Active IT Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Responsibilities

• Resolve workstation OS issues, printer issues, and business application issues.
• Address line-of-business application issues (SAGE ERP, QuickBooks) with vendor assistance as needed.
• Handle basic server and networking issues.
• Answer incoming Quick Fix calls from clients.
• Participate in an on-call rotation for after-hours and weekend support for onsite and remote operations.

Skills

Windows troubleshooting

MacOS troubleshooting

Helpdesk support

App troubleshooting

PC imaging

User profiles

Networking basics

Office 365

Active Directory

Backup software

Endpoint cybersecurity

MSP experience

IT certifications

Job description

Intelligent Technical Solutions is seeking a Technician II to provide both onsite and remote IT support. You will resolve OS, printer, and application issues, assist with server and network problems, and participate in after-hours coverage.

The role emphasizes strong customer service, problem-solving, and attention to detail within a dynamic IT team. The candidate should have at least two years in Helpdesk or similar roles, with experience in Office 365, Active Directory, and MSP environments,