Remote IT Support Specialist

Remotely

United States

Remote

USD 11,000 - 13,000

Full time

14 days+

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Job summary

Remotely is seeking an IT Support / Helpdesk professional to assist users with technical issues, troubleshoot systems, and deliver reliable support across hardware, software, and networks. This remote role requires a customer-first mindset and strong problem-solving skills to resolve issues quickly for internal teams and end users.

You will work full-time in a remote setup with international clients, maintaining ticket documentation and adhering to security protocols while providing timely

Qualifications

2–5+ years in IT support or helpdesk roles.
Strong knowledge of computer systems and networks.
Experience with ticketing systems and remote support tools.
Excellent communication and customer service orientation.
Attention to detail and process adherence.

Responsibilities

Respond to support requests via email, chat, or phone.
Troubleshoot hardware, software, networks, and systems.
Install, configure, and maintain applications as needed.
Document issues and solutions in the helpdesk system.
Escalate complex issues to senior IT staff as required.
Monitor system performance and identify recurring problems.
Onboard users by setting up accounts and devices.
Maintain IT asset inventory.
Support updates, patches, and security maintenance.

Skills

IT support

Helpdesk

Ticketing systems

Remote support

System troubleshooting

Customer service

Cybersecurity basics

Tools

Remote desktop

IT documentation tools

Job description

You will work full-time in a remote setup with international clients, maintaining ticket documentation and adhering to security protocols while providing timely

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