Remote Technical Support Specialist I

Cox Automotive; Atlanta (GA); Remote; USD 23,000 - 34,000; Full time

Job summary

Cox Automotive is seeking a Technical Customer Care Specialist I to work remotely from anywhere in the United States. The role involves assisting clients via phone, email, chat and other channels to resolve application and product issues, with ongoing coaching and problem-solving support.

You will log customer data in CRM, coordinate with product and service teams, and provide timely follow-up and case communication.

Qualifications

• Troubleshoot and document issues related to system performance and functionality.
• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting skills.
• Ability to work independently as part of a team to meet goals.
• Willing to work extended hours, including weekends.

Responsibilities

• Handle routine customer questions relating to product usage via phone, email, chat.
• Provide technical support through to resolution for Cox Automotive suite products.
• Log customer information accurately in the CRM and coordinate with other departments.
• Communicate status updates to stakeholders and ensure timely issue resolution.

Skills

Troubleshooting

Verbal & Written Communication

Problem Solving

Interpersonal Skills

CRM Logging

Independent Work

Education

High School Diploma/GED

Tools

Salesforce CRM

Genesys PureCloud

Job description

Cox Automotive is seeking a Technical Customer Care Specialist I to work remotely from anywhere in the United States. The role involves assisting clients via phone, email, chat and other channels to resolve application and product issues, with ongoing coaching and problem-solving support.

You will log customer data in CRM, coordinate with product and service teams, and provide timely follow-up and case communication.