Remote Technical Support Specialist I (Customer Care)

Cox Automotive Inc.; United States; Remote; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Public holidays

EOE/Disability provisions

Job summary

Cox Automotive Inc. is seeking a Technical Customer Care Specialist to provide remote, US-based support for the Cox Automotive suite.

You will handle inquiries via phone, email, chat, and other channels, troubleshoot product usage, and coach customers on standard procedures to resolve issues. The role requires strong communication, problem-solving, and documentation skills, with flexibility to work hours including weekends.

Qualifications

• High School Diploma/GED.
• Generally, less than 2 years of experience.
• Ability to troubleshoot and document issues related to system performance and functionality.
• Excellent communication skills (Verbal and Written).
• Strong problem-solving/troubleshooting skills.
• Strong interpersonal skills and attention to detail.
• Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours.
• Ability to work independently as a team to deliver on individual and business goals.

Responsibilities

• Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues.
• Will be responsible for routine customer questions relating to product usage within Xtime support.
• Provide support for technical issues relating to the Cox Automotive suite of products.
• Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.
• Handle routine customer questions relating to product usage.
• Provide technical support on issues through to resolution.
• Maintains expert-level knowledge of line of business processes and procedures.
• Accurately log all customer information in the CRM tool.
• Facilitate communication to other departments as needed to resolve client concerns.
• Communicate with key stakeholders to identify and resolve inquiries.
• Provide proper follow-up to ensure customer is kept apprised of the issue status.

Skills

Communication skills

Problem-solving

Interpersonal skills

Troubleshooting

Documentation

Education

High School Diploma/GED

Tools

Salesforce

Genesys PureCloud

Job description

Cox Automotive Inc. is seeking a Technical Customer Care Specialist to provide remote, US-based support for the Cox Automotive suite.

You will handle inquiries via phone, email, chat, and other channels, troubleshoot product usage, and coach customers on standard procedures to resolve issues. The role requires strong communication, problem-solving, and documentation skills, with flexibility to work hours including weekends.