Remote Technical Support Specialist

Embedded Shishya; United States; Remote; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Flexible schedule

Career development

Job summary

Cox Automotive in the United States is seeking a Technical Customer Care Specialist I to manage a variety of client interactions via phone, email, and other channels in support of the DMS technical call center. This fully remote role can be located anywhere in the U.S.

and requires availability to work during business hours, including occasional weekends; training and ongoing development are provided. The position emphasizes customer-focused problem solving, accurate CRM logging, and

Qualifications

• Excellent verbal and written communication skills.
• Strong troubleshooting and problem-solving abilities.
• Ability to log and track customer interactions accurately.
• Willingness to work flexible hours including weekends.
• Customer focus with automotive/Dealertrack product familiarity preferred.

Responsibilities

• Handle routine customer questions about product usage and technical issues.
• Manage interactions via phone, email, and other channels for the DMS call center.
• Maintain expert knowledge of Dealertrack solutions and related devices/platforms.
• Log customer information accurately in the CRM system (Salesforce).
• Adhere to SLAs for response times and ticket closures.
• Coordinate with internal teams to resolve cases efficiently.
• Work independently and multitask across multiple tickets.
• Support shifts during business hours, including weekends as needed.

Skills

Communication skills

Troubleshooting

Interpersonal skills

Attention to detail

Independent work

Time management

Education

High School Diploma/GED

Tools

Salesforce

Genesys PureCloud

Job description

Cox Automotive in the United States is seeking a Technical Customer Care Specialist I to manage a variety of client interactions via phone, email, and other channels in support of the DMS technical call center. This fully remote role can be located anywhere in the U.S.

and requires availability to work during business hours, including occasional weekends; training and ongoing development are provided. The position emphasizes customer-focused problem solving, accurate CRM logging, and