Remote Technical Support Specialist II — Analytical

COX Automotive; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

COX Automotive is seeking a fully remote Technical Support specialist to handle escalated customer requests across business hours. The role requires independent work and collaboration to resolve hardware or software issues, with documentation and follow-up to ensure high customer satisfaction.

Applicants should have a HS diploma or equivalent and 3–5 years in a related field, plus experience with SQL/XML and CRM tools like Salesforce or Genesys PureCloud.

Qualifications

• HS diploma or GED plus related field experience, or equivalent combination of education and experience.
• 3 years in a related field or 5 years in a related field.
• Flexible work hours and the ability to work independently or in a team.
• Strong problem-solving and technical troubleshooting abilities.
• Excellent verbal and written communication with attention to detail.

Responsibilities

• Handle incoming technical support requests escalated by front-line support.
• Serve as a customer care agent for an assigned customer base or product area.
• Respond to inquiries received via telephone or online.
• Answer routine to moderately complex questions following established procedures.
• Research and troubleshoot customer requests; identify source (hardware, software, access).
• Resolve issues when possible; refer difficult items to internal technical experts or management.
• Document inquiries, status, and resolution; follow up to ensure satisfaction.
• Build working relationships with customer representatives and cross-functional teams.

Skills

Problem-solving

Technical troubleshooting

Communication skills

Teamwork

Attention to detail

SQL/XML familiarity

Education

High School Diploma/GED

Tools

Salesforce

Genesys PureCloud

Job description

COX Automotive is seeking a fully remote Technical Support specialist to handle escalated customer requests across business hours. The role requires independent work and collaboration to resolve hardware or software issues, with documentation and follow-up to ensure high customer satisfaction.

Applicants should have a HS diploma or equivalent and 3–5 years in a related field, plus experience with SQL/XML and CRM tools like Salesforce or Genesys PureCloud.