Remote DMS Tech Support Specialist I

Cox Enterprises; Oregon; Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Holidays

401(k)

Health insurance

Job summary

Cox Automotive is seeking a Technical Customer Care Specialist I to assist clients with the Dealertrack DMS application. You will handle inquiries, troubleshoot issues, and create forms using JavaScript-like tooling to support high-touch service.

The role supports a remote work option within the United States, with an 9am-6pm MST shift and West Coast preference. Strong communication and problem‑solving skills are essential.

Qualifications

• Minimum high school diploma; strong customer focus.
• Ability to handle diverse client inquiries with professionalism.
• Solid organizational and problem solving skills.

Responsibilities

• Respond to client inquiries via phone, email, and other channels.
• Troubleshoot and resolve issues in the Dealertrack DMS system.
• Create/modify F&I forms using front-end tools and data bindings.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma

Tools

DealerTrack DMS

JavaScript

Job description

Cox Automotive is seeking a Technical Customer Care Specialist I to assist clients with the Dealertrack DMS application. You will handle inquiries, troubleshoot issues, and create forms using JavaScript-like tooling to support high-touch service.

The role supports a remote work option within the United States, with an 9am-6pm MST shift and West Coast preference. Strong communication and problem‑solving skills are essential.