Remote Technical Support Specialist I

CAI Cox Automotive Corp Svcs., LLC

Kansas

Hybrid

USD 23,000 - 34,000

Full time

3 days ago

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Benefits offered by this job

Healthcare insurance

401(k) retirement plan

Paid time off

Job summary

Cox Automotive is seeking a Technical Customer Care Specialist I to deliver remote technical support to customers across the United States. You will handle product usage questions, resolve issues, and log all interactions in the CRM while coordinating with other teams to ensure customer satisfaction.

The role requires a high school diploma, strong troubleshooting and communication skills, and flexibility to work varied shifts, including weekends.

Qualifications

High School Diploma/GED; generally, less than 2 years of experience.
Ability to troubleshoot and document issues related to system performance and functionality.
Excellent communication skills (Verbal and Written).
Strong problem-solving/troubleshooting skills.
Strong interpersonal skills and attention to detail.
Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours.

Responsibilities

Handle routine customer questions relating to product usage.
Provide technical support on issues through to resolution.
Maintains expert-level knowledge of line of business processes and procedures.
Accurately log all customer information in the CRM tool.
Facilitate communication to other departments as needed to resolve client concerns.
Communicate with key stakeholders to identify and resolve inquiries.
Provide proper follow-up to ensure customer is kept apprised of the issue status.