Remote Technical Support Specialist I

Vitu, Inc.; United States; Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Healthcare Coverage (medical, dental,视

Health Savings Account (HSA) & FSA

Generous PTO

Pet Insurance

Retirement Planning

ID Theft Insurance

Life and Disability Insurance

Commuter Benefits

Accident & Hospital Insurance

Tuition Reimbursement

Job summary

Vitu, Inc. is seeking a Technical Customer Care Specialist I (Remote) to assist clients via phone, email, and chat, resolving product issues and answering questions about the V2Gov automotive suite. You will log interactions in the CRM and coordinate with internal teams to ensure timely resolutions.

The role emphasizes customer-oriented problem-solving, strong communication, and the ability to work across shifts in a remote US-based setting. Company benefits are described in the posting.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in a related field is a plus.
• 0–2 years of experience in customer support, technical support, or IT help desk.
• Basic understanding of operating systems, networking, or software troubleshooting.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Customer-focused attitude with patience and empathy.

Responsibilities

• The Technical Customer Care Specialist will be responsible for routine customer questions relating to product usage within [Business Unit], as well as technical support issues relating to the Vitu Automotive suite of products.
• Leverage technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.
• Handle routine customer questions relating to product usage. Provide technical support on issues through to resolution. Maintains expert-level knowledge of [Business Unit] processes and procedures.
• Accurately log all customer information in the CRM tool. Facilitate communication to other departments as needed to resolve client concerns.
• Communicate with key stakeholders to identify and resolve inquiries.
• Provide proper follow-up to ensure the customer is kept apprised of the issue status.
• Facilitate communication to other departments as needed to resolve client concerns.
• Provide proper follow-up to ensure the customer is kept apprised of the issue status.

Skills

Customer support

Technical support

IT help desk

Education

High school diploma

Related degree a plus

Tools

Zendesk

Freshdesk

Salesforce

Job description

Vitu, Inc. is seeking a Technical Customer Care Specialist I (Remote) to assist clients via phone, email, and chat, resolving product issues and answering questions about the V2Gov automotive suite. You will log interactions in the CRM and coordinate with internal teams to ensure timely resolutions.

The role emphasizes customer-oriented problem-solving, strong communication, and the ability to work across shifts in a remote US-based setting. Company benefits are described in the posting.