Technical Customer Care Specialist (DMS & Forms)

Cox Automotive; Atlanta (GA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Bereavement leave

Jury duty leave

Job summary

Cox Automotive is seeking a Technical Customer Care Specialist I to support Dealertrack DMS questions and document processing. You will troubleshoot technical issues, design documents, and ensure high-touch service quality for dealer clients.

The role requires strong communication, collaboration, and data analysis skills, with a shift that aligns to Mountain Time and potential weekend rotation.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience and ability to work with multiple stakeholders.
• Strong organizational and problem-solving skills.

Responsibilities

• Respond to client inquiries via phone, email, and other channels for the DMS technical call center.
• Troubleshoot and resolve product issues and provide information to clients.
• Document work in a case system and manage escalation cases.
• Analyze documents for dealership transactions and assist with document design and data bindings.
• Maintain professionalism and adapt to a fast-paced environment.

Skills

Customer service

Data analysis

Team player

Time management

Critical thinking

Adaptability

Problem solving

MS Office

Education

High School Diploma

Tools

MS Outlook

MS Word

MS Excel

Job description

Cox Automotive is seeking a Technical Customer Care Specialist I to support Dealertrack DMS questions and document processing. You will troubleshoot technical issues, design documents, and ensure high-touch service quality for dealer clients.

The role requires strong communication, collaboration, and data analysis skills, with a shift that aligns to Mountain Time and potential weekend rotation.