Remote Technical Support Specialist - Growth & Impact

PSI Services; Carson City (NV); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical insurance

Dental & Vision

Flexible Spending Accounts (US)

Employee Assistance Program (EAP)

Work-Life Balance

Volunteer Day

Job summary

PSI Services is seeking a Technical Support Specialist for remote US work. You will handle customer inquiries via phone, email, and remote sessions, troubleshoot Windows and macOS, and guide users through our software and content.

This role emphasizes clear communication, problem-solving, and collaboration with product and development teams. A 90-day probation applies, with options for growth and ongoing training within a growing organization.

Qualifications

• High School Diploma or equivalent required.
• One year of experience in a Customer Service / Technical Support role highly preferred.
• Ability to work in a high-demand, team-oriented, and fast-paced environment is required.
• Exceptional interpersonal skills and client-oriented approach.
• Provide customer support with friendliness and patience.
• Ability to troubleshoot effectively and ask clarifying questions to understand the situation.
• Quick to learn new skills.
• Must have access to reliable high-speed internet and a quiet home working environment.
• Familiarity with Windows and macOS operating systems is a plus.
• Familiarity with Adobe Creative Cloud and/or Autodesk software is a plus.
• MS Office Suite experience (Outlook, Word, Excel, Teams) or equivalent.
• Fluency in Spanish and other non-English languages is a plus.

Responsibilities

• Answer customer phone calls and emails
• Troubleshoot Windows and macOS environments
• EX. Security, GPO, Sharing & Permissions, systems and folders navigation, general software usage guidance
• Monitor Cloud statistics to troubleshoot connection issues
• Provide timely resolution of mostly Tier 1 and some Tier 2 customer issues
• Educate customers on our products while assisting them
• Train customers on how to use our software and access our content
• Assist our development team with testing new products and content
• Monitor trends in customer concerns and report them to the support manager
• This position is subject to a 90-day probation period

Skills

Customer service

Technical troubleshooting

Communication

Multitasking

Teamwork

Spanish language (plus)

Education

High School Diploma or equivalent

Tools

Windows

macOS

Adobe Creative Cloud

Autodesk software

MS Office Suite (Outlook, Word, Excel, Teams)

Job description

PSI Services is seeking a Technical Support Specialist for remote US work. You will handle customer inquiries via phone, email, and remote sessions, troubleshoot Windows and macOS, and guide users through our software and content.

This role emphasizes clear communication, problem-solving, and collaboration with product and development teams. A 90-day probation applies, with options for growth and ongoing training within a growing organization.