Remote Technical Support Pro - Grow & Help Users

PSI Services; Denver (CO); A distancia; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Paid time off

Health insurance

Descripción de la vacante

PSI Services is seeking a Technical Support Specialist for a Remote-US position. You will handle customer inquiries via phone, email, and remote sessions, troubleshoot Windows and macOS, and collaborate with internal teams to improve products and content.

The role emphasizes strong communication, reliability, and the ability to learn quickly. The position includes a 90-day probation and an hourly salary with transparent market-rate details.

Formación

• High School Diploma or equivalent required.
• One year of customer service/technical support experience preferred.
• Proficient in Windows and macOS; strong communication skills.
• Reliable internet and quiet home office required.
• Fluency in Spanish is a plus.

Responsabilidades

• Answer customer phone calls and emails
• Troubleshoot Windows and macOS environments
• Guide on security, GPO, permissions, and navigation
• Monitor Cloud statistics to troubleshoot connections
• Resolve Tier 1 and some Tier 2 issues
• Educate customers on products and assist with usage
• Train customers on software use and content access
• Assist development team with testing new products/content
• Monitor trends and report to the support manager
• Subject to a 90-day probation period

Conocimientos

Customer service

Spanish language

Windows/macOS

MS Office Suite

Troubleshooting

Educación

High School Diploma or equivalent

Herramientas

Adobe Creative Cloud

Autodesk software

Descripción del empleo

PSI Services is seeking a Technical Support Specialist for a Remote-US position. You will handle customer inquiries via phone, email, and remote sessions, troubleshoot Windows and macOS, and collaborate with internal teams to improve products and content.

The role emphasizes strong communication, reliability, and the ability to learn quickly. The position includes a 90-day probation and an hourly salary with transparent market-rate details.