Remote Technical Support Specialist for ES 1.1x Upgrade

BD; Clayton (NM); Remote; USD 44,000 - 71,000; Full time

Job summary

BD is seeking a Technical Support Specialist 2 to assist with ES 1.1x upgrade remediation and customer escalations. You will work with cross-functional teams, understand BD Medstation systems from server to station, and ensure regulatory compliance and high-quality service.

The role is remote or home-office with required in-person collaboration as needed. Qualifications include a bachelor’s degree or 3+ years of equivalent experience, strong SQL skills, Windows Server knowledge, and the ability

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Experience with SQL, SSIS, and SQL Server environments.
• Ability to articulate technical solutions to non-technical audiences.

Responsibilities

• Answer inbound calls, callbacks, and escalations on the 1.1x Channel.
• Document case notes clearly and concise; provide timely updates to customers.
• Troubleshoot and resolve complex, high-risk issues in a remote/onsite support context.

Skills

SQL experience

Windows OS

Networking

XML

Customer service

Education

Bachelor’s degree in Computer Science or Electronic Technologies

Tools

SQL Server

SSIS

Active Directory

Job description

BD is seeking a Technical Support Specialist 2 to assist with ES 1.1x upgrade remediation and customer escalations. You will work with cross-functional teams, understand BD Medstation systems from server to station, and ensure regulatory compliance and high-quality service.

The role is remote or home-office with required in-person collaboration as needed. Qualifications include a bachelor’s degree or 3+ years of equivalent experience, strong SQL skills, Windows Server knowledge, and the ability