Remote Technical Support Specialist (Engineering Tools)

Orionyx Enginnering LTD; San Jose (CA); Remote; USD 37,884 - 44,772; Full time

Job summary

An innovative company is seeking a Technical Support Representative to serve as the primary contact for clients needing assistance with engineering products and software. This remote role requires diagnosing issues, providing solutions, and ensuring high customer satisfaction. You will collaborate with cross-functional teams, maintain product knowledge, and conduct training sessions. If you have strong problem-solving skills and a passion for helping others, this opportunity offers a flexible work environment and the chance to make a meaningful impact in a dynamic field.

Qualifications

• 2+ years of experience in technical support or customer service.
• Proficiency in troubleshooting hardware and software issues.

Responsibilities

• Respond to inbound support requests via phone, email, and chat.
• Document and track support requests in the ticketing system.

Skills

Troubleshooting hardware and software issues

Excellent communication skills

Problem-solving abilities

Time management and multitasking

Education

Bachelor's degree in Engineering

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

Ticketing systems

Remote support tools (e.g., TeamViewer, Zoom)

Job description

An innovative company is seeking a Technical Support Representative to serve as the primary contact for clients needing assistance with engineering products and software. This remote role requires diagnosing issues, providing solutions, and ensuring high customer satisfaction. You will collaborate with cross-functional teams, maintain product knowledge, and conduct training sessions. If you have strong problem-solving skills and a passion for helping others, this opportunity offers a flexible work environment and the chance to make a meaningful impact in a dynamic field.