Remote Technical Support Engineer — Growth & Impact

ISC2 East Bay Chapter; Hawaii; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Home office setup stipend

Unlimited flexible time off

Comprehensive health benefits

Learning and development fund

Job summary

A cutting-edge cybersecurity firm is seeking a Technical Support Engineer to provide high-quality technical support for its clients. In this role, you'll be the first line of contact for customers, troubleshooting and resolving issues while collaborating on product improvements. Ideal candidates should have 3+ years in support engineering, be proactive decision-makers, and possess familiarity with tech tools like GitHub and Docker. This fully remote position includes generous health benefits and flexible time off.

Qualifications

• 3+ years of experience in a Support Engineering role, ideally with global enterprise customers.
• A background in Cybersecurity, MLOps, or Data Science is preferred.
• Understanding of GenAI security is a plus.

Responsibilities

• Provide high-quality technical support to customers.
• Troubleshoot and resolve product issues efficiently.
• Collaborate with Engineering and Product teams for enhancements.

Skills

Problem-solving

Technical support experience

Excellent communication

Proactive decision-making

Collaboration

Tools

GitHub

Docker

Kubernetes

Zendesk

Jira

Python

Job description

A cutting-edge cybersecurity firm is seeking a Technical Support Engineer to provide high-quality technical support for its clients. In this role, you'll be the first line of contact for customers, troubleshooting and resolving issues while collaborating on product improvements. Ideal candidates should have 3+ years in support engineering, be proactive decision-makers, and possess familiarity with tech tools like GitHub and Docker. This fully remote position includes generous health benefits and flexible time off.