Remote Customer Support Specialist - Engineering Solutions

Heritage civil Works; New York (NY); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Professional Development Support

Generous Paid Time Off (PTO)

401(k) Retirement Plan with company matching

Mental Health and Wellness Programs

Home Office Setup Stipend

Career Advancement Opportunities

Job summary

A leading engineering firm is seeking a Remote Customer Support Specialist to elevate the support experience for technical clients. You will serve as the first point of contact, providing thoughtful solutions and collaborating with various teams. Ideal candidates have 2+ years of customer support experience, strong communication skills, and a solutions-oriented mindset. The role offers professional development support, generous PTO, and a 401(k) retirement plan with company matching.

Qualifications

• 2+ years of Customer Support in a technical field preferred.
• Ability to simplify complex concepts for diverse audiences.
• Highly organized and able to thrive working remotely.

Responsibilities

• Serve as the first point of contact for clients.
• Troubleshoot issues and provide timely solutions.
• Track client interactions and document cases clearly.

Skills

Customer Support Experience

Strong Communication Skills

Organizational Skills

Empathy

Solutions-Oriented Mindset

Tools

CRM Tools (HubSpot, Salesforce, or Zendesk)

Remote Collaboration Tools (Slack, Zoom)

Job description

A leading engineering firm is seeking a Remote Customer Support Specialist to elevate the support experience for technical clients. You will serve as the first point of contact, providing thoughtful solutions and collaborating with various teams. Ideal candidates have 2+ years of customer support experience, strong communication skills, and a solutions-oriented mindset. The role offers professional development support, generous PTO, and a 401(k) retirement plan with company matching.