Remote Tech Support & Solutions Specialist

IbrokerPower Capital; Bakersfield (CA); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading financial services firm is seeking a Remote Customer Support Specialist to assist customers with technical issues regarding their products and services. In this role, you will resolve queries, guide users through features, and ensure a high standard of customer satisfaction. This position requires excellent communication skills and familiarity with help desk software. You will monitor social media for customer complaints and gather feedback to enhance services, contributing to our reputation for exceptional support.

Qualifications

• Proven ability to resolve customer queries in a timely manner.
• Experience using help desk software and social media for customer support.
• Ability to earn clients' trust through effective communication.

Responsibilities

• Respond to customer queries via phone, email or chat.
• Identify customer needs and assist with product features.
• Analyze product malfunctions and report findings.
• Update internal databases with information about technical issues.
• Monitor customer complaints on social media.
• Inform customers about new features.

Skills

Excellent communication

Familiarity with help desk software

Problem-solving

Job description

A leading financial services firm is seeking a Remote Customer Support Specialist to assist customers with technical issues regarding their products and services. In this role, you will resolve queries, guide users through features, and ensure a high standard of customer satisfaction. This position requires excellent communication skills and familiarity with help desk software. You will monitor social media for customer complaints and gather feedback to enhance services, contributing to our reputation for exceptional support.