Remote Technical Support Engineer - Integrations & Product

Ring Inc; Warsaw (IL); On-site; USD 39,226 - 65,378; Full time

Benefits offered by this job

High-impact ownership

Growth support budget

Remote-first flexibility

Flat structure access to decision-makers

Job summary

A dynamic affiliate marketing software company is seeking a Technical Support Engineer to provide exceptional technical support and troubleshooting for customers. You will use your skills in JavaScript and HTML to resolve issues, collaborate with teams, and improve customer documentation. The role requires at least one year in a technical support capacity and a good understanding of REST APIs. Join us in this remote-centric environment, where your contributions directly impact growth and customer satisfaction.

Qualifications

• 1+ years of experience in a customer-facing technical role, preferably at a SaaS company.
• Proficient in JavaScript, HTML, and CSS.
• Good understanding of REST APIs and debugging integration issues.

Responsibilities

• Troubleshoot integration issues and guide users through setups.
• Develop and maintain integrations with third-party platforms.
• Respond to customer inquiries with clarity and empathy.

Skills

Technical problem-solving

JavaScript

HTML

REST APIs

English proficiency

Self-directed

Tools

Browser developer tools

Intercom

Job description

A dynamic affiliate marketing software company is seeking a Technical Support Engineer to provide exceptional technical support and troubleshooting for customers. You will use your skills in JavaScript and HTML to resolve issues, collaborate with teams, and improve customer documentation. The role requires at least one year in a technical support capacity and a good understanding of REST APIs. Join us in this remote-centric environment, where your contributions directly impact growth and customer satisfaction.