Remote Technical Support Specialist — Help Systems Run Smoothly

BridgePoint Works; New York (NY); Remote; USD 55,104 - 68,880; Full time

Benefits offered by this job

Competitive pay

Remote work flexibility

Career growth opportunities

Job summary

A leading civil engineering firm is seeking a Technical Support Representative to troubleshoot technical issues and provide support for users. This fully remote position offers competitive pay between $40-$50 per hour. Key responsibilities include diagnosing software and hardware issues, guiding users through technical setups, and ensuring effective communication of solutions. The ideal candidate should have a background in IT support and excellent problem-solving skills, making a real impact in a tech-driven environment.

Qualifications

• 2+ years of experience in technical support or IT helpdesk.
• Experience troubleshooting software, network, and hardware issues.
• Ability to manage multiple support requests independently.

Responsibilities

• Diagnose and troubleshoot software, hardware, and network issues.
• Provide remote technical support via phone, email, and chat.
• Document technical issues and resolutions for knowledge sharing.

Skills

Technical support experience

Knowledge of Windows

Knowledge of macOS

Troubleshooting skills

Excellent communication skills

Tools

CRM systems

Ticketing systems

Job description

A leading civil engineering firm is seeking a Technical Support Representative to troubleshoot technical issues and provide support for users. This fully remote position offers competitive pay between $40-$50 per hour. Key responsibilities include diagnosing software and hardware issues, guiding users through technical setups, and ensuring effective communication of solutions. The ideal candidate should have a background in IT support and excellent problem-solving skills, making a real impact in a tech-driven environment.