Remote Technical Support Specialist - CST Evening Shift

HelpfulRemote; Northern (KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Job summary

HelpfulRemote is seeking a fully remote, full-time technical customer support agent to handle inbound questions via phone, email, and live chat for a risk intelligence and emergency communications platform. You will troubleshoot software issues, manage a ticket queue, and escalate complex cases to ensure a positive, professional customer experience.

Requirements include 1–2 years of software support experience, familiarity with Zendesk, Slack, Excel, or Outlook, and strong written and verbal

Qualifications

• 1-2 years of technical software customer support experience.
• Familiar with Zendesk, Slack, Excel, or Outlook.
• Strong written and verbal English communication.
• Comfortable working independently in a fast-paced environment.
• Willingness to learn about the product.

Responsibilities

• Handle inbound customer questions via phone, email, and live chat.
• Troubleshoot technical product issues.
• Manage a ticket queue and escalate complex cases.
• Provide a positive, professional support experience.

Skills

Technical support

English communication

Tools

Zendesk

Slack

Excel

Outlook

Job description

HelpfulRemote is seeking a fully remote, full-time technical customer support agent to handle inbound questions via phone, email, and live chat for a risk intelligence and emergency communications platform. You will troubleshoot software issues, manage a ticket queue, and escalate complex cases to ensure a positive, professional customer experience.

Requirements include 1–2 years of software support experience, familiarity with Zendesk, Slack, Excel, or Outlook, and strong written and verbal