Remote Technical Support Specialist - Customer Love Champion

NextGenEnergyJobs; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

AlertMedia is seeking a Customer Support Specialist for the Monday–Friday 3:00pm–11:00pm CST shift. This fully remote role is open to candidates across the United States, with preferred proximity to Austin, Texas.

You will assist customers via email, phone, or chat, applying a customer-love mindset and delivering cheerful, prompt, and professional resolutions while expanding product knowledge through ongoing training.

Qualifications

• 1-2 years of experience in technical customer support in software.
• Familiar with Zendesk, Slack, Excel, Outlook or similar.
• Energetic, humorous, compassionate and enthusiastic in helping customers.

Skills

Customer support experience

Technical mindset

Strong communication

Team player

Tools

Zendesk

Slack

Excel

Outlook

Job description

AlertMedia is seeking a Customer Support Specialist for the Monday–Friday 3:00pm–11:00pm CST shift. This fully remote role is open to candidates across the United States, with preferred proximity to Austin, Texas.

You will assist customers via email, phone, or chat, applying a customer-love mindset and delivering cheerful, prompt, and professional resolutions while expanding product knowledge through ongoing training.