Remote Tech Support Specialist — Risk Platform

HelpfulRemote; Northern (KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

HelpfulRemote is seeking a remote Technical Customer Support specialist to assist customers of a risk intelligence platform. You’ll handle tickets via phone, email, and chat, resolve technical product issues, and answer general account questions.

Requires 1–2 years of software support experience, familiarity with Zendesk, Slack, Excel or Outlook, strong written and phone communication, and the ability to work independently as well as in a team. Full-time, CST evening shift, Monday–Friday.

Qualifications

• 1–2 years of software technical customer support experience.
• Experience handling inbound tickets for technical product issues and account questions.
• Strong written and phone communication skills.
• Ability to work independently as well as part of a team.

Responsibilities

• Support customers via phone, email, and live chat.
• Handle inbound tickets about technical product issues and general account questions.
• Manage a case queue and escalate complex cases.
• Keep product knowledge current and deliver a positive customer experience.

Skills

Technical support experience

Written and phone communication

Remote work

Team collaboration

Tools

Zendesk

Slack

Excel

Outlook

Job description

HelpfulRemote is seeking a remote Technical Customer Support specialist to assist customers of a risk intelligence platform. You’ll handle tickets via phone, email, and chat, resolve technical product issues, and answer general account questions.

Requires 1–2 years of software support experience, familiarity with Zendesk, Slack, Excel or Outlook, strong written and phone communication, and the ability to work independently as well as in a team. Full-time, CST evening shift, Monday–Friday.