Remote Technical Support Specialist

AlertMedia; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

AlertMedia is seeking a Customer Support Specialist for a remote role, working Monday–Friday 3:00pm–11:00pm CST. You will engage with customers via phone, email, and live chat, delivering fast, friendly, and solution‑oriented technical support while managing tickets and staying current on product knowledge.

You bring 1–2 years in technical support, familiarity with Zendesk, Slack, Excel, and Outlook, plus energy, empathy, and a coachable mindset to thrive in a fast-paced environment.

Qualifications

• 1-2 years of experience in a technical customer support role in software.
• Familiarity with Zendesk, Slack, Excel, Outlook, or similar.
• Tons of energy, humor, compassion, and enthusiasm.
• A passion for continual learning with a desire and willingness to be coached.
• The ability and desire to work in a fast-paced challenging environment.
• Exceptional phon(e) is demonstrated in daily interactions.

Responsibilities

• Support AlertMedia customers by assessing inbound tickets and live chats inquiring about technical product issues and general account questions in a prompt manner.
• Communicate with professionalism and empathy as you work to resolve customer issues.
• With the help of our Learning Development Manager, you will stay updated on product knowledge.
• Manage customer tickets within our case queue.
• Go the extra mile in interacting with our customers, ensuring they have a world class support experience.
• Escalate advanced customer cases to the appropriate team members.
• Collaborate with fellow team members, sharing your experiences and knowledge.

Skills

Technical customer support

Customer service

Team player

Communication

Tools

Zendesk

Slack

Excel

Outlook

Job description

AlertMedia is seeking a Customer Support Specialist for a remote role, working Monday–Friday 3:00pm–11:00pm CST. You will engage with customers via phone, email, and live chat, delivering fast, friendly, and solution‑oriented technical support while managing tickets and staying current on product knowledge.

You bring 1–2 years in technical support, familiarity with Zendesk, Slack, Excel, and Outlook, plus energy, empathy, and a coachable mindset to thrive in a fast-paced environment.