Customer Support Specialist AlertMedia

HelpfulRemote; Northern (KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

HelpfulRemote is seeking a remote Technical Customer Support specialist to assist customers of a risk intelligence platform. You’ll handle tickets via phone, email, and chat, resolve technical product issues, and answer general account questions.

Requires 1–2 years of software support experience, familiarity with Zendesk, Slack, Excel or Outlook, strong written and phone communication, and the ability to work independently as well as in a team. Full-time, CST evening shift, Monday–Friday.

Qualifications

• 1–2 years of software technical customer support experience.
• Experience handling inbound tickets for technical product issues and account questions.
• Strong written and phone communication skills.
• Ability to work independently as well as part of a team.

Responsibilities

• Support customers via phone, email, and live chat.
• Handle inbound tickets about technical product issues and general account questions.
• Manage a case queue and escalate complex cases.
• Keep product knowledge current and deliver a positive customer experience.

Skills

Technical support experience

Written and phone communication

Remote work

Team collaboration

Tools

Zendesk

Slack

Excel

Outlook

Job description

This role involves supporting customers of a risk intelligence and response platform through phone, email, and live chat. You’ll handle inbound tickets about technical product issues and general account questions, manage a case queue, escalate complex cases, and work with the team to keep product knowledge current while delivering a positive customer experience.

The employer wants 1-2 years of experience in technical customer support for software, familiarity with tools like Zendesk, Slack, Excel, or Outlook, strong written and phone communication skills, and the ability to work well both independently and as part of a team. Candidates must have existing US work authorization, as visa sponsorship is not offered.

This is a fully remote, full-time position working Monday through Friday, 3:00pm-11:00pm CST. It is open to candidates across most of the United States, though residents of several specific states are not eligible to apply.