Remote Technical Support Specialist – Client-Focused

Teleperformance; United States; Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

401(k) and life insurance

Job summary

Teleperformance seeks a Technology Technical Support Specialist to be the primary contact for clients, handling inbound/outbound inquiries with professional excellence. You will use web-based tools to resolve issues and ensure a seamless customer experience in a high-velocity environment.

Responsibilities include first-level technical assistance, supporting high-speed internet services, and timely resolution of connectivity problems while maintaining a positive, service-oriented attitude.

Qualifications

• Must be 18+ years old.
• Comfort with desktop computer system and basic software.
• Proven oral and written communication skills.
• Ability to work in a fast-paced, customer-facing environment.

Responsibilities

• Provide first-level technical assistance for consumers.
• Support client-specific high-speed internet services and devices.
• Troubleshoot connectivity and performance issues.
• Open and manage trouble tickets for user issues and network problems.
• Deliver timely, patient, and courteous customer support on every contact.

Skills

Oral & written comms

Problem solving

Independent work

Multi-tasking

Customer service mindset

Education

HS Diploma or equivalent

Job description

Teleperformance seeks a Technology Technical Support Specialist to be the primary contact for clients, handling inbound/outbound inquiries with professional excellence. You will use web-based tools to resolve issues and ensure a seamless customer experience in a high-velocity environment.

Responsibilities include first-level technical assistance, supporting high-speed internet services, and timely resolution of connectivity problems while maintaining a positive, service-oriented attitude.