Remote Technical Support Specialist - Customer Care Pro

Teleperformance; United States; Remote; USD 40,000 - 52,000; Full time

Job summary

Teleperformance seeks a Technology Technical Support Specialist to serve as a primary contact for clients, resolving inquiries with professional excellence in a high-velocity environment.

Responsibilities include frontline technical assistance, troubleshooting internet services, and managing tickets across OS and connectivity issues, with a focus on first-call resolution and customer satisfaction.

Qualifications

• Must be 18 years of age or older.
• HS Diploma or equivalent required.
• Comfort with desktop computer systems and general software.
• Proven oral and written communication skills.
• Familiarity with personal computers, operating systems, software, and terminology.
• Demonstrated problem-solving abilities and independent work style.
• Ability to multitask and manage time effectively.

Responsibilities

• Provide frontline, first-level technical assistance for consumers.
• Support client-specific high-speed internet services and deliver excellent customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot issues including connectivity, OS, browser configurations and device-specific problems.
• Open and manage trouble tickets for user, data network, or OS issues.
• Demonstrate advanced product knowledge and resolve customer issues on first contact where possible.
• Maintain a patient, courteous, and professional demeanor with customers.
• Adhere to schedules, TP policies, and provide timely updates to case status.

Skills

Customer service

Communication

Problem solving

Independent work

Multi-tasking

Technical troubleshooting

Desktop proficiency

Education

HS Diploma or equivalent

Job description

Teleperformance seeks a Technology Technical Support Specialist to serve as a primary contact for clients, resolving inquiries with professional excellence in a high-velocity environment.

Responsibilities include frontline technical assistance, troubleshooting internet services, and managing tickets across OS and connectivity issues, with a focus on first-call resolution and customer satisfaction.