Remote Customer Support Specialist - Fast-Paced Growth

Teleperformance USA; Mississippi; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(K) plans

Life insurance

Supplemental medical coverage

Pet insurance

FSA plans

Retailer discounts

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. You will use web-based tools to resolve inquiries and ensure a seamless customer experience in a fast-paced environment.

Responsibilities include handling inquiries, active listening, protecting confidential information, and aiming to resolve issues on the first call.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service experience

Typing speed 25 wpm

Windows desktop knowledge

Communication

Problem solving

Shift flexibility

Education

High School Diploma or equivalent

College degree preferred

Tools

Web-based tools

CRM systems

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. You will use web-based tools to resolve inquiries and ensure a seamless customer experience in a fast-paced environment.

Responsibilities include handling inquiries, active listening, protecting confidential information, and aiming to resolve issues on the first call.