Remote Technical Support Specialist — Bilingual EN/FR

Teleperformance Spain; United States; Remote; USD 1,925,000 - 2,270,000; Full time

Job summary

Teleperformance is hiring for a Technical Support Expert to deliver first‑level customer service and technical solutions from a remote home office in Canada. You’ll assist English and French speaking customers, schedule service calls, troubleshoot issues, and input data accurately across multiple systems.

The role emphasizes empathy, clear communication, and the ability to adapt to diverse client needs while maintaining high-quality support.

Qualifications

• Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.).
• Minimum high school degree. A degree or certification in technology is a plus.
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
• Must be at least 18 years old
• Excellent communication/comprehension skills in English and French. Able to communicate clearly and effectively, both written and verbal (in required language)
• Ability to type 30 words per minute and successfully pass our language/grammar screening
• Excellent home internet hardwired.
• Proficiency in English is required to communicate with English-speaking customers and partners located outside of Quebec.

Responsibilities

• Provide first level customer service/ technical solutions in regard to client products.
• Build and maintain positive customer relations by offering personalized solutions. Strive to exceed expectations.
• Schedule service calls and follow up with customers/clients
• Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
• Responsible for accurate data input using prescribed applications

Skills

Customer service

Communication

Active listening

Empathy

Multitasking

Time management

Typing 30 wpm

Bilingual English/French

Education

High school diploma

Tech certification

Tools

Microsoft Office

Outlook

Excel

Job description

Teleperformance is hiring for a Technical Support Expert to deliver first‑level customer service and technical solutions from a remote home office in Canada. You’ll assist English and French speaking customers, schedule service calls, troubleshoot issues, and input data accurately across multiple systems.

The role emphasizes empathy, clear communication, and the ability to adapt to diverse client needs while maintaining high-quality support.