Remote Bilingual Support Agent - English & French-Canadian

Resolv Global; Las Vegas (NV); Remote; USD 14,774 - 21,042; Full time

Job summary

Resolv Global is looking for a bilingual Customer Support Specialist fluent in both English and French-Canadian. This role is fully remote, focused on assisting customers with warranty claims and general inquiries through various communication channels.

The ideal candidate should possess excellent communication skills, a strong customer service background, and familiarity with Quebecois dialect. If you are detail-oriented and thrive in a fast-paced environment, we encourage you to apply!

Qualifications

• Fluency in English and French-Canadian required.
• Strong customer service skills and experience using phone, email, and chat.
• Ability to work independently in a remote setting.

Responsibilities

• Handle inbound customer support inquiries via phone, email, and live chat.
• Assist customers with warranty claims and product inquiries.
• Document customer interactions and troubleshoot concerns.

Skills

Bilingual communication

Customer service experience

Fluency in French-Canadian

Problem-solving abilities

Tools

Microsoft Teams

Office 365

CRM or ticketing system experience

Job description

Resolv Global is looking for a bilingual Customer Support Specialist fluent in both English and French-Canadian. This role is fully remote, focused on assisting customers with warranty claims and general inquiries through various communication channels.

The ideal candidate should possess excellent communication skills, a strong customer service background, and familiarity with Quebecois dialect. If you are detail-oriented and thrive in a fast-paced environment, we encourage you to apply!