Remote Bilingual Customer Support (Spanish/English)

Teleperformance; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Employee discounts

Job summary

Teleperformance is seeking a Bilingual (Spanish/English) Customer Support Specialist in the United States to act as a primary contact for clients, handling inbound and outbound inquiries with a focus on service excellence. You will use web-based tools to resolve issues, delivering a seamless customer experience in a high-velocity environment, with eligibility for remote work based on state restrictions.

Responsibilities include handling inquiries, active listening, maintaining confidentiality,

Qualifications

• High School Diploma or equivalent.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensibly
• Aim to resolve issues on the first call by being proactive
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Bilingual

Customer service

Active listening

Communication

Problem solving

Time management

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance is seeking a Bilingual (Spanish/English) Customer Support Specialist in the United States to act as a primary contact for clients, handling inbound and outbound inquiries with a focus on service excellence. You will use web-based tools to resolve issues, delivering a seamless customer experience in a high-velocity environment, with eligibility for remote work based on state restrictions.

Responsibilities include handling inquiries, active listening, maintaining confidentiality,