Remote Bilingual Tech Support & Sales Rep (FR/EN)

Sitel Corp.

Ontario (CA)

On-site

USD 19,000 - 20,000

Full time

2 days ago

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Benefits offered by this job

Medical, dental, life and vision

RRSP matching

Paid time off

Employee assistance/w wellness

Work-from-home environment

Job summary

Foundever is hiring a Bilingual French + English Technical Customer Service and Sales Representative to support Canadian customers 40 hours per week, with a remote home-office setup. The role combines customer service, technical support and sales within financial software platforms.

You will handle inquiries in English and French, troubleshoot basic issues, and guide customers through tasks while promoting product solutions. Benefits include comprehensive coverage and flexible schedules.

Qualifications

Must be authorized to work in Canada.
Must be at least 18 years of age.
Proficiency in English and French required.
Flexibility to work various shifts, including nights, evenings and weekends.
Strong verbal and written communication and ability to multitask.

Responsibilities

Deliver exceptional customer support via inbound calls.
Provide technical assistance by troubleshooting basic system issues in financial software.
Guide customers through completing tasks within the software.
Educate customers on products and solutions and upsell where appropriate.
De-escalate concerns with effective communication.