Remote Spanish Bilingual Customer Expert - Gaming & Tech

TP; United States; Remote; USD 16,000 - 20,000; Full time

Benefits offered by this job

Paid 1 week training

Medical and Dental benefits

Employee Family Assistance Programs

Competitive salary with incentive

Job summary

Teleperformance Canada – Work-from-home program within our flexible contact center environment. The Operations Customer Expert I role focuses on delivering outstanding customer service and first-contact resolution from home.

You will handle inquiries, guide troubleshooting steps, and assist customers with warranty claims while meeting performance metrics and staying connected with coaching to improve your skills daily.

Qualifications

• 6+ months of relatable customer service experience.
• Knowledge of gaming accessories is preferred.
• Ability to communicate clearly in professional written and spoken language.

Responsibilities

• Answer inquiries and provide troubleshooting steps.
• Assist in setting up warranty claims.
• Maintain accurate customer records and use CRM tools.

Skills

Customer service

Gaming accessories knowledge

Verbal communication

Windows & MS Office

Typing 40 WPM

Education

High School Diploma

Tools

Excel

Word

Outlook

SharePoint

Job description

Teleperformance Canada – Work-from-home program within our flexible contact center environment. The Operations Customer Expert I role focuses on delivering outstanding customer service and first-contact resolution from home.

You will handle inquiries, guide troubleshooting steps, and assist customers with warranty claims while meeting performance metrics and staying connected with coaching to improve your skills daily.