Remote Bilingual Customer Support Specialist (French)

Voilà; California (MO); Hybrid; USD 30,000 - 40,000; Full time

Job summary

Voilà is seeking a bilingual French Customer Service Teammate for a 100% remote role based in Ontario. You will handle customer contacts via phone, email, chat, and other channels, delivering a respectful and solutions-focused experience while contributing to ongoing improvements.

You will document interactions in Salesforce, escalate with empathy, and collaborate with cross-functional teams. A flexible schedule supporting a 24/7 operation is required.

Qualifications

• Bilingual French required.
• Strong problem-solving skills.
• Exceptional written and verbal communication.
• Team-oriented with willingness to mentor others.
• Technical proficiency with Salesforce, Kronos, Microsoft tools, and Mailgun.

Responsibilities

• Resolve inquiries, troubleshoot issues, and document interactions in Salesforce.
• De-escalate situations with empathy and empower customers.
• Contact customers on behalf of other departments and initiatives.
• Drive continuous improvement to enhance processes and satisfaction.
• Collaborate with teammates and leadership, mentoring peers and new hires.
• Keep leadership informed of emerging trends, recurring issues, and potential escalations.
• Support 24/7 operations across shifts.

Skills

Problem-solving

Communication

Teamwork

Adaptability

Mentoring

Tools

Salesforce

Kronos

Microsoft 365

Mailgun

Job description

Voilà is seeking a bilingual French Customer Service Teammate for a 100% remote role based in Ontario. You will handle customer contacts via phone, email, chat, and other channels, delivering a respectful and solutions-focused experience while contributing to ongoing improvements.

You will document interactions in Salesforce, escalate with empathy, and collaborate with cross-functional teams. A flexible schedule supporting a 24/7 operation is required.