Remote Technical Support Pro — AI-Powered Help Desk

Nextiva

United States

Remote

USD 42,000 - 64,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Paid time off

Paid sick leave

Parental leave

Wellness program

Career development

Job summary

United States Digital Space LLC is seeking a Technical Support Specialist to deliver high‑quality technical assistance and Amazing Service®. You’ll troubleshoot issues across hardware, software, and networking while leveraging AI tools to improve efficiency.

The role supports remote work with US business hours and requires strong English communication and a proactive, learning mindset. Join a fast-paced team focused on customer experiences, product knowledge growth, and collaboration across

Qualifications

2+ years of customer service experience, preferably in technical support or help desk.
Working knowledge of PC and Mac operating systems and MS Office; hardware/networking knowledge preferred.
Advanced English fluency in speech and writing.
Ability to work remotely from Ukraine and align with US hours (12:00pm–4:00am, Mon–Fri).

Responsibilities

Troubleshoot customer issues across hardware, software, and networking systems and identify root causes.
Communicate clearly to ensure every interaction is positive and productive.
Document customer interactions, issues, and resolutions accurately.
Maintain and update systems to ensure optimal performance for customers in a fast-paced environment.
Own the outcome and follow issues through resolution while meeting performance metrics.
Build technical knowledge of company products and troubleshooting processes; learn new tools.
Leverage AI tools to summarize interactions, identify actions, and improve responses.