Remote AI Job-Search Support Specialist

Jobright.ai; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

Jobright.ai is seeking a Customer Service Representative to be the first contact point for customers. You will handle inquiries via phone, email, chat, and other approved channels, explain services and policies, and escalate when needed.

The role requires strong communication, patience, empathy, and the ability to manage multiple requests. Remote work from the United States is supported with a focus on timely, professional customer support.

Qualifications

• Customer-focused mindset with patience and empathy
• Strong written and verbal communication skills
• Capable of learning procedures quickly; good attention to detail
• Ability to organize work and handle multiple requests
• Reliable internet and a suitable US remote setup

Responsibilities

• Answer customer questions through phone, email, chat, or approved support channels
• Explain services, policies, and next steps clearly and accurately
• Resolve routine requests and elevate issues that require specialised support
• Document customer interactions and outcomes in internal systems
• Follow up on open cases and communicate progress to customers
• Maintain a calm, professional, and empathetic approach
• Share recurring customer feedback with operations and product teams
• Meet service quality and response-time expectations

Skills

Strong verbal and written comms

Patience and empathy

Problem-solving and attention to detai

Learn procedures quickly

Organize work, handle multiple queries

Tools

CRM software

Ticketing systems

Remote collaboration tools

Job description

Jobright.ai is seeking a Customer Service Representative to be the first contact point for customers. You will handle inquiries via phone, email, chat, and other approved channels, explain services and policies, and escalate when needed.

The role requires strong communication, patience, empathy, and the ability to manage multiple requests. Remote work from the United States is supported with a focus on timely, professional customer support.