Remote Customer Support Specialist for AI Fundraising

Givzey; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Strong benefits

Remote-first culture

Job summary

A fast-growing tech startup is seeking a Support Specialist to enhance the customer experience. This role involves troubleshooting issues, collaborating with teams, and delivering high-quality support. Candidates should have 3–5 years of experience in customer or technical support, a strong bias towards service, and familiarity with support tools. You will join a mission-driven team focused on redefining fundraising through technology while enjoying a competitive salary and benefits in a remote-first culture.

Qualifications

• 3–5 years of experience in customer support or technical support role.
• Strong bias toward white-glove service and ownership.
• Experience with relational databases and data investigation.

Responsibilities

• Serve as primary support contact for customers, delivering timely responses.
• Build relationships with customers while troubleshooting issues.
• Collaborate with teams to resolve issues efficiently.

Skills

Customer support experience

Technical support

Data investigation

Organizational skills

Collaboration

Problem-solving

Tools

HelpScout

Zendesk

Jira

Job description

A fast-growing tech startup is seeking a Support Specialist to enhance the customer experience. This role involves troubleshooting issues, collaborating with teams, and delivering high-quality support. Candidates should have 3–5 years of experience in customer or technical support, a strong bias towards service, and familiarity with support tools. You will join a mission-driven team focused on redefining fundraising through technology while enjoying a competitive salary and benefits in a remote-first culture.